About Referred Caregivers
How do you screen caregivers?
All caregivers registered with TenderCare Services undergo the following screening process:
Companion Caregivers:
- Level II Federal criminal background check through the FBI
- Proof of prior in-home care experience, in the form of two verified work references
- Fitness to work and physical signed by a physician – ensures that the caregiver is fit to work and free from communicable disease
- Proof of ‘HIV/AIDS’ training
- Proof of current professional liability insurance
- One on one screening appointment
- In-depth orientation
HHA, CNA, LPN and RN Caregivers (in addition to the above):
- Proof of current CPR training
- Proof of ‘Assistance with the Self Administration of Medications’ training.
- All CNA, LPN, RN licenses and HHA training certificates verified
*Many caregivers have also gained additional training and have certification in areas such as Alzheimer’s care, medication assistance, domestic abuse and other disciplines relating to in-home care. If clients have the need for a caregiver with specific experience or training, TenderCare Services will make every effort to refer caregivers accordingly.
What caregivers are available and how do they differ?
TenderCare Services refer work to the following caregiver classes:
Companions (aka Homemakers) – Companions can assist clients with all ‘hands off’ care needs, such as light housekeeping (vacuuming, dusting, mopping, etc.), laundry, meal preparation, transportation, etc. Companions are not permitted, by the Florida Agency for Health Care Administration, to offer any hands-on care; this can only be done by a HHA, CNA, LPN or RN.
Home Health Aide (HHA) – HHA’s carry certificates with over 40 hours of training. In addition to general housekeeping duties, HHA’s are able to perform all aspects of hands-on ‘personal care’. For example, assistance with bathing, toileting, hair and skin care.
Certified Nursing Assistant (CNA) – CNA’s train to pass a state exam, which includes both knowledge and practical skill assessments. CNA’s must renew their license every 2 years and take ongoing refresher courses in order to maintain a clear and active license. CNA’s are able to assist with the same companion and personal care tasks a HHA can assist with, including bathing, toileting, hair and skin care and more.
Licensed Practical Nurse (LPN) – LPN’s are certified and can oversee the tasks provided by HHA’s and CNA’s. In addition, they can provide skilled nursing care including but not limited to monitoring catheters and IV’s and assistance with feeding. LPN’s must work under the scope of an attending RN’s license.
Registered Nurse (RN) – RN’s operate under their own license who can oversee the tasks performed by HHA’s, CNA’s and LPN’s. RN’s can provide assessments, make a nursing diagnosis, plan and implement care as well as being able to evaluate the effectiveness of the care being provided. RN’s can also provide medication management and wound care services on a ‘per diem,’ as needed or ongoing basis.
Can we contact you if we have a problem or question?
Absolutely! TenderCare Services operates a 24 hour on-call service. This phone line is answered immediately by one of the management team, 24 hours a day, 7 days a week. Put us to the test! Call us at 877-263-3570
What are your rates?
Rates depend largely on each individual’s specific care needs, their level of care and frequency. Because client rates depend on a number of these factors, we have to discuss rates on an individual basis. We are available 24/7 to discuss your care needs over the phone and to give you an estimate of the cost for the services you require.
How many hours do I need?
From as little as a one bath visit to full time live-in caregivers. Our management team are very experienced in setting up and managing private home care services and they will be able to determine the best schedule to suit both your home care needs and financial budget.
Is there a contract?
There is an agreement between TenderCare Services and clients surrounding the terms of service, however clients are not ‘locked in’ to a contract. We understand that life does not always happen as planned and, therefore, we are very flexible to ensure our services always meet your needs.
Are caregivers insured?
All caregivers screened and referred through TenderCare Services hold full professional liability coverage policies covering them for claims up to $500,000.
Do you take private insurance policies?
TenderCare Services work with many long-term care insurance companies. If you have a long term insurance policy, please feel free to give us a call and we can discuss your options.
Do you accept Medicare or Medicaid?
As a private duty company, TenderCare Services are not licensed to offer Medicare and Medicaid services. TenderCare works closely with several excellent Home Health Agencies, who are able to offer those services, and would happily make a recommendation.
How can I start receiving care?
Simply call us today 877-263-3570 to arrange your free, no obligation consultation. We are confident that you will be very satisfied with a caregiver referred through TenderCare Services.
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