Tender Care Services Client Survey, September 2010

In order to ensure that all of our valued customers receive the excellent on-going service they have come to expect from TenderCare Services, we rely on feedback through client surveys.

As a family owned and operated Home Care Agency, our highest priority is to ensure that we consistently offer exceptional service to every single one of our clients, enabling them to continue to live happily and independently within their own homes.  The client survey allows us to step back and assess our performance through client feedback and also endeavor to ask our clients what else we can do to improve our service.

We were delighted to receive an excellent response from our clients, who gave us very high praise in all aspects of the survey, as seen below:

“I would recommend TenderCare Services to provide Home Care to others?”

  • Strongly Agree:  76%
  • Agree: 24%
  • Neutral: 0%
  • Disagree: 0%
  • Strongly Agree: 0%

94% of our clients said that they “received good value for money”!

“Caregivers are courteous, professional, punctual and attentive?”

  • Strongly Agree:  94%
  • Agree: 6%
  • Neutral: 0%
  • Disagree: 0%
  • Strongly Agree: 0%

100% of our clients said that they felt their caregiver’s had been a good match for them.

For more information, please call toll free on: 1877-263-3570

Grandparent Scam

Consumer watchdogs such as the Better Business Bureau are currently warning that the ‘grandparent scam’ has accumulated victims in 14 states and two Canadian provinces since 2008.

The authorities think that the grandparent scams don’t always get reported because the victims of the scheme are too embarrassed to report it to law enforcement or their families especially if they are living alone or fighting for their independence.

The scam works like this:- a man calls and says ”Hello Grandma”, and goes on to explain that he was jailed after a traffic stop in Canada and, (wouldn’t you know), there were illegal drugs in the car. He needs $2,814 to get sprung. Then another person comes on the phone pretending to be an official – ‘Officer Cohen’. The official asks you to go to the nearest Walmart store and use a MoneyGram to pay the ‘bail’ to a bondsman in Barcelona, Spain – you are asked to keep it confidential. Once the money is sent that’s the last you’ll ever see of it and needless to say you will find out later that you have been yet another victim of a growing scam.

The scam works in a lot of cases because the victim will inadvertently say the grandchild’s name to the caller after being addressed as Grandma and once the caller has any personal details and the emotional connection is made to the grandson the caller has the victim on the hook. Criminals are also gathering information on people from social media and other internet sites.

There are plans afoot for a public service announcements about the grandparent scam for TV stations and Internet sites. You the public can help by spreading awareness of this scam and by reporting it to authorities or a trusted Home Health Agency if you get such a call.

For more information, please call toll free on: 1877-263-3570